Article COLLECTION ESO

The influencing factors on service experiences in rural tourism: An integrated approach

Revue : Tourism management perspectives ; Date de publication : ; Vol. 47 ; pp. 101122 ; ; Date de soumission Hal :
DOI : 10.1016/j.tmp.2023.101122
Lien extérieur : https://doi.org/10.1016/j.tmp.2023.101122

Sijie Chen, Marios Sotiriadis, Shiwei Shen. The influencing factors on service experiences in rural tourism: An integrated approach. Tourism management perspectives, 2023, 47, pp.101122. ⟨10.1016/j.tmp.2023.101122⟩. ⟨hal-04848539⟩

The exploration of service experiences in rural tourism is an important area in tourism research because it concerns the comprehensive visit and stay in a rural area, encompassing various dimensions. The multidimensional nature of experiences in rural settings entails the need for a more integrated approach to analysis. This study thus explores the factors determining experiences in rural tourism by integrating the theory of planned behavior and servicescape theory. Chinese respondents (515) were recruited to assess the proposed model. Service experience was found to positively affect consumption intentions in rural tourism. These findings show that the servicescape has a significant effect on consumers’ behavioral intention and actual behavior. Behavioral attitudes, subjective norms, and perceived behavioral controls positively affect rural tourists’ actual behavior. This study proposes an innovative framework for capturing the specificities of ruralscapes and highlights the importance of partnerships between industry practitioners and local stakeholders in managing rural tourism experiences.

The exploration of service experiences in rural tourism is an important area in tourism research because it concerns the comprehensive visit and stay in a rural area, encompassing various dimensions. The multidimensional nature of experiences in rural settings entails the need for a more integrated approach to analysis. This study thus explores the factors determining experiences in rural tourism by integrating the theory of planned behavior and servicescape theory. Chinese respondents (515) were recruited to assess the proposed model. Service experience was found to positively affect consumption intentions in rural tourism. These findings show that the servicescape has a significant effect on consumers’ behavioral intention and actual behavior. Behavioral attitudes, subjective norms, and perceived behavioral controls positively affect rural tourists’ actual behavior. This study proposes an innovative framework for capturing the specificities of ruralscapes and highlights the importance of partnerships between industry practitioners and local stakeholders in managing rural tourism experiences.

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